I hate Cablevision-- installation RANT!

[Faery-Wings]

Why is it that utility installation people think you have nothing to do all day but wait for them and hope they show up?

We had an appointment for a cable installation last Sat. They were supposed to be here between 10 am and 6pm. So we sat home all day and waited. And waited. At 4pm we called their customer service because they have not shown up before this time. We still had an open appt at 4pm, 5p, 6pm, 7pm. By 8pm we were fumed. The supervisor gave us free installation and a $20 credit. We rescheduled for today, between 9am and 12pm. Oh and they shut off our box on Saturday too.

So here it was, 12:15 pm, I gave them 15 extra minutes to get here before I called *again.* Well, the guy should be here or so they say. Yeah, well when?

I hate to get really mad at any one particular person, because I have no idea if they get overscheduled, but this is really aggravating. I had plans for Sat. nite and I have/had plans for this afternoon.

Oh and this is typical for us, not just with cable but will furniture/appliance deliveries, phone, cable hook ups etc. Really typical. :rolleyes:

C'mon and share your worst installation stories with me so I feel better. I *know* I am not the only one who gets peeved by this.

A very annoyed Chris

PS any bets on when they get here by? I am throwing down $10 for 4pm

[Old Witch]

Put mine on "Not today, sorry. Have a nice day"..........I'm waiting on a package from Fed Ex right now.......yeah sure..............( can't track it....Kenny's got the no........I hope..... and he's not answering his phone...............)

[Rubi Waters]

Ours was furnature we bought, Ok the couch & love seat were right off the floor so we got those two days later. Our chair was being apolstered (sp?) and they said 5 weeks.

6 weeks later we called, first the girl amswering phones said she couldn't (or wouldn't ) help us and hung up. Ken (my boyfriend) called back next day and demanded that "if she couldn't help us to stop looking at the shiny object on her desk and get someone who could." the manager said just one more week.

One week later he called they said ok just a few days. Ken told them that we have a big Thanksgiving party at our house and we need our chair for people to sit on.

We got our chair the saturday after Thanksgiving.

I wanted to send them pictures of our guests sitting on the floor.

Hey Chris, I will be getting cable for the computer so i will probably be going through what you are very soon!!!

[Silver_Alhena]

*sigh* I have so much sympathy for people who are let down by people not turning up...

In the various call centre jobs I have had, I have had to deal with many exasperated (but usually very polite) customers who have been let down by the companies I have worked for, and I wished I could do more for them..

When you get through to a call centre, we can only read out the info we have, the deliveries are done by a different part of the business, and we can't normally contact the drivers or engineers to find out the problem. Not only that, but the areas I have worked have had nothing to do with the deliveries, and I REALLY hate transferring customers in those circumstances.

In my current job, what sometimes happens, is that the phone engineer gets the job details, but hasn't been told he has to be in a different area. The Scotland sytem is supposed to give them these details the day before, but occasionally they find out at 8:45 am that they are supposed to be 150 miles away by 9am. This leads to delays across the board, as other engineers try to fulfill other people's appointment times to minimise customer disruption.

Another company (a supermarket) did home deliveries over the internet, and the individual stores who picked the orders were very good about keeping the customers informed about delays, and putting through refunds for the delivery charge if their food was late.

The most annoying part (as a customer) is not being informed. It's so irritating to stay in waiting for something, phone customer services, and find out they knew it wouldn't be delivered that day all along, no-one told you, and that you could have been at work, or doing something else instead...

[buttercup]

Originally posted by chryssi1
Why is it that utility installation people think you have nothing to do all day but wait for them and hope they show up?


This one goes for doctors too. My daughter went in for her annual check up a few weeks ago (I had scheduled the appointment 2 months in advance) and we got there 5 minutes before her scheduled visit. I took the morning off of work and had to work later to make up for the time I wasn't there. We waited for 30 minutes in the waiting room to be called, another 25 minutes in the room for a nurse to get her stats and then another 20 to see the doctor. I understand that doctors do get behind schedule due to emergencies but the receptionist was telling one of the nurses that they overbooked two of the doctors because he didn't want any down time between patients.

To top it off, on the way out I noticed a sign that said if you are more than 10 minutes late for a visit, your appointment will be canceled and you will be charged for an office visit.

[Faery-Wings]

PS any bets on when they get here by? I am throwing down $10 for 4pm

No one? :D

He came at 3:30. lol

[Rubi Waters]

at least he finally got there!!!!

[Flaire-FireStar]

This one goes for doctors too.

Totally.. When I check in at the Dr. office, they say it's a 15 minute wait..... You're there for at least an hour before you get into the office. :rolleyes: UGH!

[Chibi-Fallon]

I always come 10-20 mins. late. It seem so to help me get in faster. :bug: And that's why I think the doctors/dentist office is like this vortex or something where all that is normal. That's the only that makes sense. :D