Barnes & Noble sucks.

[Kaylara]

I just sent this letter to BN about an order that I placed a while ago. I just thought that someone would get a chuckle out of it:


I do not know to whom I should speak regarding this order. I ordered it early in the month so that I would not have to worry about placing the order too close to the deadline for Christmas shipping. When I placed this order, all items were in stock and available to ship within 24 hours. When I saw on Dec. 13th that the order still had not shipped, I spoke to a helpful associate who advised me that my order would be shipping on Dec. 14th out of your Memphis warehouse. Out of 12 items that are on this order, only ONE shipped on Dec. 14th. I show that Two items shipped out on Dec. 15th. Out of those two orders UPS is showing that one shipped out on Dec. 15th, and one did not ship until Dec. 17th! Two of my items had to be canceled due to lack of stock because of your delay in shipping, and by the time I found out that this was the case it was too late to replace them with something else because they would not get to me before Christmas. I understand that it is the holidays, and things get crazy, which was why I ordered earlier. I have been on the phone with your customer service department more than 6 times now. I have been told that this order was going to ship and it didn't and I was told that an item was shipping in the morning only to have it canceled in the afternoon because of lack of stock. I do not blame the customer service department either, if they have bad information. But as it stands, I don't think I will ever be ordering anything from you again, and I'm not going to be renewing my "READER'S ADVANTAGE" membership, because this kind of service is not worth paying $40 a year.
Thank you.

[Rubi Waters]

let us know what thier reply is!!!!!!! :T

[Witchy Cowgirl]

Go get 'em Kaylara!
Being a C.S.R. myself I'm glad to see that you pointed out that you don't blame customer service. And your right, the customer service dept. is only as good as the infromation they receive. If you were told something was gonna ship - it shoulda shipped! And if not THEY shoulda informed you that it wouldn't.
I'm with you!

[Pan]

Yeah! You get 'em! I don't go to B&N.. I go to Borders. :)

Please let us know their reply!

I, too, am glad that you expressed you didn't blame the CSR. I used to be one (more than once) and I hate being blamed for something I can't control. I hope you get it straightened out!

[Kaylara]

I am one (CSR and Sales Rep), and I totally understand that they have no control over it, and made a point to say so to them. (Many of those conversations are recorded these days.) I don't want those people getting yelled at for something that they have no control over. They helped me to the best of their ability, and gave me all the information that they had. The people who should be getting their asses kicked are those damn warehouse workers!!!!!!!!

HOW BLOODY HARD IS IT TO PUT SOMETHING IN A BOX AND SHIP IT?!?!?!?!?!?!?

(Actually, I do it all the time, and it's quite easy. Even with many many orders to fill. ;))

Kaylara

[StormChaser]

Ugh I am so sorry you've had sucha bad experience.
I've never been a fan of barns and noble since the day i went in there and reorganized the wicca section so that it stood apart from The Occult, Satanism, and The Paranormal\Alien type books.

[Ne0Pagan]

lol Storm, I hear ya.

And I've also had trouble with B&N.. not as severe as yours, but to the point where I don't shop through them anymore. I'm trying Amazon right now, and they're doing just great, especially for the holidays!

BB,
Neo

[shnen]

My online holiday shopping is n't gonna make it to me either, not because of the company, but the post man never left me a delivery notice.. *&^%$#!

this is the second time in a month, new post man :rolleyes: :mad:

*runs off to complain to Canada Post*

I have never had such trouble online with a bookstore, then again, we don't have Barnes & Noble...

[fire_Raven]

lol the people at barnes and nobles are so unknowlageable when it comes to the new age sections... i wanted Mists of avalon, they guy didn't even have to look at the computer to lead me there... and then give me a "you must be a very interesting girl, not a whole lot of females or in the sci-fi/fiction sections" i ws kinda like... um... cool? go me?

but then i went on a later date, and wanted to get my friend a pagan song book, because i know she really watns one bad, but i didn't know if i would be ab le to find one anywhere besides Brass unicorn (our local occult supply shop ^_^... my mom refuses to go there... she says its quote, unquote a "headshop" grrrrr *scrunches nose*) but anyway, i asked some guy, because i could locate one on my own and he has to look through the computer like 4 times and gose "well.. a lot of stuff is coming up under pagan... but its like, other books and stuff, i don't see any song books for it... this says their all located in the new age section" i walked away and got her animal-speak, cause it looked like something she would be interested in... Barnes and nobles
our new age section is located in the same place as the Religion section... and al lthe chritian people looking at bibles and stuff look at you liek you're gonna hex them with the book your holding...

[StormChaser]

Originally posted by fire_Raven
Barnes and nobles
our new age section is located in the same place as the Religion section... and al lthe chritian people looking at bibles and stuff look at you liek you're gonna hex them with the book your holding... [/B]


I don't hex them with the book i'm holding, but if they keep staring i might deck them with it.

Our store is set up the same way. I could careless really. I tend to plop myself down with a pile of astrology books on one side and varying mythos and informative books on the other. I like to go to such stores and help obvious newbies. I consider it my contribution to the community. hehe.

[Saphra]

Luckily, our B&N is always great, love the store, and the people are always so helpful. The Wiccan/Pagan section is set by the Christian, but not in the same isle, so they arn't looking at me with the "Your going to hell" look. (Actually, I think they re-arranged it cuz me and a couple friends complained cuz some Christian guy started preaching at me....)
I'm so sorry that you had a bad experience with them, I have ordered things from them before and have gotten them when they said I would. Oh well, they are all managed different.

[TornadoAli]

I worked at Barnes and Noble for several years and it used to drive me nuts about the arrangement of books and sections of books. I don't know who was in charge of determining all that stuff...obviously someone in a cushy office somewhere, rather than those of us who KNOW books...We would get titles in that were blatantly miscategorized, yet we still had to put them into that incorrect category... When *I* own the world's biggest bookstore ever, things will change.... ;-)

[StormChaser]

Originally posted by Abhainn
We would get titles in that were blatantly miscategorized, yet we still had to put them into that incorrect category... When *I* own the world's biggest bookstore ever, things will change.... ;-)
we'll all come and help ya sort em right! :rotfl:
~Sarah

[Jazzmine]

Sorry to hear about your troubles with B/N. I have always used Amazon and they have been wonderful. I just went last month to Borders and couldn't believe the selection they had for pagan/witch/shaman/whatever section. It was great. But I have to travel 35 miles to get there. So I think that Amazon is still gonna be my one-stop shopping for books. They are also a little cheaper than the bookstores. Just watch out for those shipping and handling charges. The more you buy at once the better off you are.

[fire_Raven]

Originally posted by StormChaser
I don't hex them with the book i'm holding, but if they keep staring i might deck them with it.

yes i know what you mean, normally i lean my back against the bookshelf and sit there and read (our barnes and nobles is right across form a movie theater so whenever my friends and i go to the movies, we always go early so we can go read...) and people walk by and look at us oddly. once i got annoyed and took my "green magick vol. 1" book (i don't remember the exact title) and went over and sat down in the childrens section...

i personally love barnes and nobles, but inhabitants of the store are amusing... i want to work there... but that will come when i have a car and a license... drivers school in less then a week, you know O.o

[earth_clover]

I've never had a problem with Barnes and Noble. I'll sit my happy butt down if front of the New Age section and look for hours without getting funny looks or anything. *shrugs* oh well. Different things happen at different times at different places. That wasn't that intelligent, but oh well.

Clover

[WynterWynd]

I am sorry about you rotten Barney and Snowballs experience, Kaylara!! When I lived around one, they seemed fine until I went to the check out with my books and they read the titles (boy did some eyes bug then) :T

I am really looking forward to getting our Borders books here in May, as our ONE witch shope has gone "feel good" not pagan anymore!:mad:

The Wallsedensbooks in the mall has the x-tian section in the same isle, opposite side as the NewAge books, and I always plop my behind down to start reading (Im not buying if I cant snoop) but any way, this week-end we were in ther killing time till the movie started, I was reading a book, hubby was too, even the kids were looking in books! And along came this "other" religion person who was looking for a book( I heard something about angels while she was talking to the store person) He points to where she need to look, she starts looking. I looked up from my book (I had a stack next to me) and smiled, she looks down, I guess she read a title (or maybe the pentagram on one cover).......I have never seen anyone haul @$$ out of store sooooo fast (who didnt steal anything) in my life!!!!!! :rotfl: She never even cracked a smile at me....................how rude!!! :T


But I hope you get satifation out of B&S You deserve something from them for screwing up your gifts like that!!:mad:

[Dravius]

Hmmmm...I was quite pleased with my last trip to Barnes & Noble's. I only get to go to B&N maybe a half-dozen times a year, because the nearest one is still about an hour and a half away. However, we went to one about three days after X-mas, and to my pleasant surprise, all new age and religion books were 50% off! :D