Need some advice please..........

[anagarically]

Well,

I have a few questions really that have been plagueing me recently.

I have been stuck in a dead in job for over a year now. I work tech support in a large call center. There is no advancement here, there are no perks here. The is annoying altogether. I have to sit here and get tons of verbal abuse from customers all day long, and then give them tons of lies all day long, about their service will be working and such. Also the rating of your job skill here is not rated by your technical knowledge or how well you can help the customers, but how well you follow the script, and how fast you get them off the phone, fixed or not. It is horrid, it is not me. I am not the kindof person to do this job.

My feelings on jobs are this, there are two different columns to rate a job, the first is if i HATE it or not, and the other is if I am at all interested in it or not. I have since I started here, HATED this job, due to the management techniques, or lack there of. But I was slightly interested in the position, the technical problems I would run into would keep me happy. But I have since, lost interest. Now I both HATE this job, and am not interested in it. My ratings on all of the components of my job, have been horrible for months now, and they keep getting worse, yet they will not fire me, even though it gets worse.

I don't have any solid jobs lines up as of now, but I do have money saved up, that I was planning on using for a trip. I have enough money for several months if needed, without work.

I do have something, that might be starting. I am working on a contract position for another company that is just starting up. They are opening up business, and providing wifi to locations, paid for by the location owner, to provide wifi free to their customers. It is a great system, and the business model is wonderful. I have done almost all the work on the software, the front-end router/gateway and the backend customer accounting, and monitoring system. They are going to pay me for it of course, but might also take me on as a full-time developer for them. They have the backing for the startup, and seem to have good forward momentum to get going. I have not been formally offered a position with them, and will not know for another week or so.

I know that I can find a better job than I have currently, if I only had the REAL time to look for one, and it would only take me, at MOST, a month to find another job if the startup company did not work out.

Currently, this current job is making me miserable, I don't want to get up in the morning, and I don't care about anything at all. Working here, I can't find another job, I just, one, don't have the have the time, and two, even though I hate this place, don't have the drive to get up and find a job.

My question here is, do I quit this job, now. I will have to anyways, if the startup companies starts up, and going. It is hampering me from finding a better job. Also, I am about to get fired anyways, for a number of stupid things.

I just have a weird thing about just quitting, but I really think it would be best, what do you think, please, any advice, yay or nay, would be great.....

[memnoch]

do you work for sprint or Teleperformance USA?

[anagarically]

I work for Verizon Online. I do dsl tech support. Well, it is actually contracted out to the company I officially work for, TelVista, but still, it is the Verizon DSL Support.

[ravenmyst]

That was what I thought, I did Verizon DSL tech support for a year and a half, I was miserable too, much happier now :) now I do installation and repair, and its so much better. I did it through Onsite but they were the same. good luck

[BlueTicona]

Well, if I were you...

Quit the job!
Go to a local temporary hire job...and work for them for a while. Just because you have the money doesn't really mean to 'wait for a job' to come. I did that and just got realllllly lazy lol :P

So yea, go to temp hire place, work for 'em for a few days out of the week like I did, spend a FULL day going out for jobs then you have the rest of the week for yourself. It's what I did...very simple very easy and very easy to get the job done :D

blue

[BlueTicona]

If you limit yourself to one full day a week to get a job it would probably tend to you making 'just the right connetions' and doin just the right things

:kooky: blue

[memnoch]

I hear many people I work with doing similar things for sprint cell phones complain. I've always kept the opinion that for what I get paid its not that bad. I enjoy having customers yell at me because I keep in mind they are waisting their time while I'm getting paid for it.

[arctic splash]

I am disgusted sometimes by the "money above ethics at all costs" mentality of so many corporations. I don't get how the people who create these policies can sleep at night when they're essentially telling you to lie to customers. Of course you're unsatisfied.

I can't tell you what to do or pretend to know what's best for you... I really don't know what your options are... but based on what you said, I personally would quit.

[wolf]

It is much easier to find a job when you have a job. When you are under the pressure of having to pay the rent, the outlook nearly always looks bleak.

Spend your spare time at home working on the resume, and making friends with monster.com or one of the other jobsearch sites.

If you are working in a call center, there's a good chance you have a weird shift and can work interviews around your worktime without having to call out sick.

Whatever you do, don't complain about your current work environment to any new ones.

Good luck.

[memnoch]

I am disgusted sometimes by the "money above ethics at all costs" mentality of so many corporations. I don't get how the people who create these policies can sleep at night when they're essentially telling you to lie to customers. Of course you're unsatisfied.

I can't tell you what to do or pretend to know what's best for you... I really don't know what your options are... but based on what you said, I personally would quit.

My job I have never been told to lie to a customer. Often customers don't like answers and view my statements to be lies

[anagarically]

well... the weird thing is... it has always seemed easier for me to find a job, when i am unemployed. I have never been able to find a new job, so I could leave my current job before, even though I have tried. I don't know, it just seems that th pressure helps, plus I am more able to look for jobs during the day, going to places in person to deliver resumes, and such, makes a good impression, plus is easier to schedule an interview. Also, I don't know, when I have a job, no matter how horrible, it just seems like.... . well I have it, why look elsewhere... and also, the outlook seems to look more bleak then... when I don't have a job, it can only get BETTER, by getting a job... can't really get too much worse.... so... lol...

[BrigidMoon]

If this job is not something you like or want to do, I would try for the job you like. So far, you sound like you enjoy working for them. Go for it!

[butterflydreams]

I would've swore you worked for Comcast high speed internet service's technical support for a minute there. I did and it sounds just like what you're going through. Normally I'd say look for another job while you have one but if you do have other things that are a possibility and a back p plan, then go with what you think is the best decision for you.

Good luck with whatever you decide.

[Fang of Loki]

Don't quit until you have another job to go to.

This is what I've always been told.

[Tabby]

I too worked in that type of job (hated to get up in the morning..dead end). I eventually shifted around the company and finally have an interesting job. It is very stressful not to have a job and look for one. Do you have any vacation days that you could take to look for a job? Or go to part time? Good luck to you..let us know how it goes.

[MoonDragn]

I'm working for verizon as well, indirectly as a contractor. I suggest you secure another job first before quitting this one. As bad as it is, money is the only way you get around in this world. Enjoy having a job even if it sucks. It gets the bills paid and I know some people who would kill to be in your position. Just grin and bear it and take a vacation if you want. Get another job before you move on.

[anagarically]

Well, thank you all for your comments and suggestions. This position here really is not for me, and it makes me edgy and feel horrible here. So, I just put in my two weeks notice. I was very nice and curdious about it, giving the reason that the job position just is not for me. I will continue for two weeks, if they allow me too. And it feels GREAT now, like a weight has been lifted, now that I can see an end to it. I do have a prospective position with a new startup company, plus there are loads of jobs that are open around here, in the tech field, really, if people look... plus temp positions. I have enough money saved up for about 2 months, if needed, but probably won't need it.

Thanks again,
Anagarically

[sarabethv]

Good for you. I was going to say go ahead and quit. But you already did. :) Good luck and I have an easier time of it looking for a job when I don't have one also.

[anagarically]

LOL.... hehe... well I put in my 2 week notice yesterday. Today they terminated me... hehe.. which is great... you know why.. because... 1). i don't have to go back there, and 2). they are paying me my 2 weeks worth of vacation they owe me... hehe... so i win.. i get out of doing that job.. i still get 2 weeks worth of pay coming... and i have time to find another job... hehe...

[Yasmine Galenorn]

You should get your resume into services like Volt (http://www.volt.com/) and put it on Monster.com (http://www.monster.com). The IT market is picking up again and if you're willing to relocate, even better (depending on where you live, you may not have to). My husband has been getting calls right and left from recruiters for the past three weeks, from all sorts of different companies (he's in IT). (And, yay, he just got a great permanent job so no more contracting; he'll start in a couple weeks). On Monster.com, you can create searches that email you daily with jobs that fall into the guidelines that you're looking for, and it's free.

Good luck!
Yasmine :colorful:

edited for current situation :)

[Shanti]

Well I hope you find a new job before the money runs out. In my area jobs are few and far between! Good luck, hope it all works out good!!! :)

[anagarically]

Well... some good news... lol. I start my new job tomorrow morning... 9am. Got my own office with a window and everything... :-D . lol.. Working with a startup company, software developement. A new wifi service. The got me in to write the access point software, the backend authentification software, the customer database, the accounting database, front-ends to for the databases, and an end-user offline location finder app. Is a big project, starting out great, loads of profit if we move right now.... it is GREAT... Thank for all of your support...

Anagarically