Coping Skills

[Lady Ravenna]

I am not sure if this is the right place to post this but, I was just wondering if anyone can tell me what you to cope with people yelling at you, or someone trying to get you fired.

The reason I am asking this is due to an experience I had at work tonight. I work in retail, and I had a customer trying to get me fired, telling my boss that I wasn't doing my job right, when my boss knew that I was. I know I shouldn't let it get to me, but I am a sensitive person. Has anyone been in this situation?? how do you let it go?? And how do you cope with people yelling at you? I am being told that when the holidays come, I will most likely get yelled at for things that are not my fault. What can I do to stay calm?? Any suggestions would be appreciated!
Blessings,

:sunny: DakotaJade :sunny:

[Dagda Moon~Lily]

First of all I would suggest "zipping up" your Central Meridian. It runs from your pelvic bone up to your bottom lip....do a "zipping" motion, three times....on the third time....pretend you are "locking" your lips. That zips it up....and keeps it so others can't "get to you" ...they can't unzip it.

Next.....steel your resolve.....and cut off the emotions for the time being. It's possible, trust me....I work with the public too! Then, after work....go home.....and pamper yourself....bath....meditation....or just doing something you enjoy and can have fun at.

The customer may be always right....but only the boss can fire you. If you know that the boss will support you....you have nothing to worry about. This will be something you'll need to talk to the boss about.

....I think that's all I have at the moment. Good Luck!

[Lady Ravenna]

Thanks for the advice Dagda!
Blessings,

:sunny: DakotaJade :sunny:

[emraldshadowcat]

Just remember that there are people out here who care about you!! That always helps me.

[cybele]

I have worked with the public before and kept the old adage, "You cannot please all the people all the time." close at mind because I am also rather sensitive to what others think of me. You know what? That stupid old adage does not help at all when you have someone foaming at the mouth in your direction.

The only thing that ever worked for me was to imagine the persons circumstance. That person is not going balistic at you because of the wrong change you gave them or because of a mismarked price tag, there is something else that has set them off. Most likely it happened hours before you had the wonderful encounter with them. I always tried to imagine the worst thing that could have befallen that screaming person before you and work up some overwhelming sympathy. By the time the third droplet of spit has landed on my face, I feel such sympathy for this poor soul that I forgive them their rage and it bounces back off me. My voice becomes soothing and understanding, I listen to them and I look like I am concerned ( sorry, that was not very nice.....:) People do respond to that. Some times picturing them as a child will do the trick also. If you are sensitive you are also most likely empathetic and keeping perspective is something you are good at. Some of my best and most loyal customers had started off being raving lunatics. Go a little extra way to let them realise that you see them as individuals.

If they don't calm after your best efforts, look them in the eye......don't be afraid, they can smell fear. :)

If your boss and other co-workers are witnesses to the problem and you handle yourself with professional dignity and grace, you are the better for it jobwise. I would imagine you have nothing to fear in losing your job.

Best luck,
Bless,
Cybele

[Radocs]

I take great comfort in knowing that the people who are a**holes towards me at KB Toys almost always have to deal with their bratty/noisy/whiny kids for the rest of the day. ^_^